STORE POLICY

 

Privacy Notice


This is the privacy notice of Take a Break Teas & Herbs. In this document, "we", "our", or "us" refer to Take a Break Teas & Herbs.
We are registered in the United Kingdom, our office is at 16 Thorold Road, Chatham, Kent, ME57EA.


Introduction


This privacy notice aims to inform you about how we collect and process any information that we collect from you, or that you provide to us. It covers information that could identify you (“personal information”) and information that could not. In the context of the law and this notice, “process” means collect, store, transfer, use or otherwise act on information. It tells you about your privacy rights and how the law protects you.


 We are committed to protecting your privacy and the confidentiality of your personal information. Our policy is not just an exercise in complying with the law, but a continuation of our respect for you and your personal information.


We undertake to preserve the confidentiality of all information you provide to us, and hope that you reciprocate.


Our policy complies with the Data Protection Act 2018 (Act) accordingly incorporating the EU General Data Protection Regulation (GDPR).


The law requires us to tell you about your rights and our obligations to you in regard to the processing and control of your personal data. We do this now, by requesting that you read the information provided at 5.    http://www.knowyourprivacyrights.org

 

Except as set out below, we do not share, or sell, or disclose to a third party, any information collected through our website.


If you have any questions about this privacy notice, including any requests to exercise your legal rights, please contact us at admin@takeabreakteasandherbs.com.


1.    Data we process
We may collect, use, store and transfer different kinds of personal data about you. We have collated these into groups as follows:


Your identity includes information such as first name, last name, title, date of birth, and other identifiers that you may have provided at some time.


Your contact information includes information such as billing address, delivery address, email address, telephone numbers and any other information you have given to us for the purpose of communication or meeting.


Your financial data includes information such as your bank account and payment card details.


Transaction data includes details about payments or communications to and from you and information about products and services you have purchased from us.


Technical data includes your internet protocol (IP) address, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access this website.


Your profile includes information such as your username and password, purchases or orders made by you, your interests, preferences, feedback and survey responses.


Marketing data includes your preferences in receiving marketing from us; communication preferences; responses and actions in relation to your use of our services.


We may aggregate anonymous data such as statistical or demographic data for any purpose. Anonymous data is data that does not identify you as an individual. Aggregated data may be derived from your personal data but is not considered personal information in law because it does not reveal your identity.


For example, we may aggregate profile data to assess interest in a product or service.


However, if we combine or connect aggregated data with your personal information so that it can identify you in any way, we treat the combined data as personal information and it will be used in accordance with this privacy notice.


2.    Special personal information


We do not collect any special personal information about you.


3.    If you do not provide personal information we need
Where we need to collect personal data by law, or under the terms of a contract we have with you, and you fail to provide that data when requested, we may not be able to perform that contract. In that case, we may have to stop providing a service to you. If so, we will notify you of this at the time.


The bases on which we process information about you


The law requires us to determine under which of six defined bases we process different categories of your personal information, and to notify you of the basis for each category.


If a basis on which we process your personal information is no longer relevant then we shall immediately stop processing your data.


If the basis changes then if required by law we shall notify you of the change and of any new basis under which we have determined that we can continue to process your information.


4.    Information we process because we have a contractual obligation with you


When you create an account on our website, buy a product or service from us, or otherwise agree to our terms and conditions, a contract is formed between you and us.


In order to carry out our obligations under that contract we must process the information you give us. Some of this information may be personal information.


We may use it in order to:


⦁    verify your identity for security purposes
⦁    sell products to you
⦁    provide you with our services
⦁    provide you with suggestions and advice on products, services and how to obtain the most from using our website


We process this information on the basis there is a contract between us, or that you have requested we use the information before we enter into a legal contract.


We shall continue to process this information until the contract between us ends or is terminated by either party under the terms of the contract.


5.    Information we process with your consent


Through certain actions when otherwise there is no contractual relationship between us, such as when you browse our website or ask us to provide you more information about our business, including our products and services, you provide your consent to us to process information that may be personal information.


Wherever possible, we aim to obtain your explicit consent to process this information, for example, by asking you to agree to our use of cookies.


If you have given us explicit permission to do so, we may from time to time pass your name and contact information to selected associates whom we consider may provide services or products you would find useful.


We continue to process your information on this basis until you withdraw your consent or it can be reasonably assumed that your consent no longer exists.


You may withdraw your consent at any time by instructing us at admin@takeabreakteasandherbs.com email or on our webpage. However, if you do so, you may not be able to use our website or our services further.


6.    Information we process for the purposes of legitimate interests


We may process information on the basis there is a legitimate interest, either to you or to us, of doing so.


Where we process your information on this basis, we do after having given careful consideration to:


⦁    whether the same objective could be achieved through other means
⦁    whether processing (or not processing) might cause you harm
⦁    whether you would expect us to process your data, and whether you would, in the round, consider it reasonable to do so


For example, we may process your data on this basis for the purposes of:


⦁    record-keeping for the proper and necessary administration of our business
⦁    responding to unsolicited communication from you to which we believe you would expect a response
⦁    protecting and asserting the legal rights of any party
⦁    insuring against or obtaining professional advice that is required to manage business risk
⦁    protecting your interests where we believe we have a duty to do so


7.    Information we process because we have a legal obligation


Sometimes, we must process your information in order to comply with a statutory obligation.


For example, we may be required to give information to legal authorities if they so request or if they have the proper authorisation such as a search warrant or court order.


This may include your personal information.


Specific uses of information you provide to us


8.    Information provided on the understanding that it will be shared with a third party


Our website allows you to post information with a view to that information being read, copied, downloaded, or used by other people.


Examples include:


⦁    posting a message our forum
⦁    tagging an image
⦁    clicking on an icon next to another visitor’s message to convey your agreement, disagreement or thanks


In posting personal information, it is up to you to satisfy yourself about the privacy level of every person who might use it.


We do not specifically use this information except to allow it to be displayed or shared.


We do store it, and we reserve a right to use it in the future in any way we decide.


Once your information enters the public domain, we have no control over what any individual third party may do with it. We accept no responsibility for their actions at any time.


Provided your request is reasonable and there is no legal basis for us to retain it, then at our discretion we may agree to your request to delete personal information that you have posted.

You can make a request by contacting us at our email: admin@takeabreakteasandherbs.com  or leave a message on our webpage. 


9.    Complaints regarding content on our website


Our website is a publishing medium. Anyone may register and then publish information about himself, herself or some other person.


We attempt to moderate user generated content, but we are not always able to do so as soon as that content is published.


If you complain about any of the content on our website, we shall investigate your complaint.


If we feel it is justified or if we believe the law requires us to do so, we shall remove the content while we investigate.


Free speech is a fundamental right, so we have to make a judgment as to whose right will be obstructed: yours, or that of the person who posted the content that offends you.


If we think your complaint is vexatious or without any basis, we shall not correspond with you about it.


10.    Information relating to your method of payment


Payment information is never taken by us or transferred to us either through our website or otherwise. Our employees and contractors never have access to it.


At the point of payment, you are transferred to a secure page on the website of [WorldPay / SagePay / PayPal / MoneyBookers / Stripe] or some other reputable payment service provider. That page may be branded to look like a page on our website, but it is not controlled by us.


11.    Information about your direct debit


When you agree to set up a direct debit arrangement, the information you give to us is passed to our own bank HSBC Bank Plc for processing according to our instructions. We do keep a copy.


We keep this information only for the duration of the direct debit arrangement.


We are registered under the direct debit guarantee scheme. This provides for the customer's bank to refund disputed payments without question, pending further investigation. Direct debits can only be set up for payments to beneficiaries that are approved originators of direct debits. In order to be approved, these beneficiaries are subjected to careful vetting procedures. Once approved, they are required to give indemnity guarantees through their banks.


12.    Job application and employment


If you send us information in connection with a job application, we may keep it for up to three years in case we decide to contact you at a later date.


If we employ you, we collect information about you and your work from time to time throughout the period of your employment. This information will be used only for purposes directly relevant to your employment. After your employment has ended, we will keep your file for six years before destroying or deleting it.


13.    Communicating with us


When you contact us, whether by telephone, through our website or by e-mail, we collect the data you have given to us in order to reply with the information you need.


We record your request and our reply in order to increase the efficiency of our business.


We keep personally identifiable information associated with your message, such as your name and email address so as to be able to track our communications with you to provide a high quality service.


14.    Complaining
When we receive a complaint, we record all the information you have given to us.


We use that information to resolve your complaint.


If your complainet reasonably requires us to contact some other person, we may decide to give to that other person some of the information contained in your complaint. We do this as infrequently as possible, but it is a matter for our sole discretion as to whether we do give information, and if we do, what that information is.


We may also compile statistics showing information obtained from this source to assess the level of service we provide, but not in a way that could identify you or any other person.
Use of information we collect through automated systems when you visit our website


15.    Cookies


Cookies are small text files that are placed on your computer's hard drive by your web browser when you visit any website. They allow information gathered on one web page to be stored until it is needed for use on another, allowing a website to provide you with a personalised experience and the website owner with statistics about how you use the website so that it can be improved.


Some cookies may last for a defined period of time, such as one day or until you close your browser. Others last indefinitely.


Your web browser should allow you to delete any you choose. It also should allow you to prevent or limit their use.


Our website uses cookies. They are placed by software that operates on our servers, and by software operated by third parties whose services we use.


When you first visit our website, we ask you whether you wish us to use cookies. If you choose not to accept them, we shall not use them for your visit except to record that you have not consented to their use for any other purpose.


If you choose not to use cookies or you prevent their use through your browser settings, you will not be able to use all the functionality of our website.


We use cookies in the following ways:


⦁    to track how you use our website
⦁    to record whether you have seen specific messages we display on our website
⦁    to keep you signed in our site
⦁    to record your answers to surveys and questionnaires on our site while you complete them
⦁    to record the conversation thread during a live chat with our support team


[We provide more information about the cookies we use in our cookie policy].


16.    Personal identifiers from your browsing activity


Requests by your web browser to our servers for web pages and other content on our website are recorded.


We record information such as your geographical location, your Internet service provider and your IP address. We also record information about the software you are using to browse our website, such as the type of computer or device and the screen resolution.


We use this information in aggregate to assess the popularity of the webpages on our website and how we perform in providing content to you.


If combined with other information we know about you from previous visits, the data possibly could be used to identify you personally, even if you are not signed in to our website.  

     
17.    Our use of re-marketing


Re-marketing involves placing a cookie on your computer when you browse our website in order to be able to serve to you an advert for our products or services when you visit some other website.


We may use a third party to provide us with re-marketing services from time to time. If so, then if you have consented to our use of cookies, you may see advertisements for our products and services on other websites.
Disclosure and sharing of your information


18.    Information we obtain from third parties


Although we do not disclose your personal information to any third party (except as set out in this notice), we sometimes receive data that is indirectly made up from your personal information from third parties whose services we use.


No such information is personally identifiable to you.


19.    Third party advertising on our website


Third parties may advertise on our website. In doing so, those parties, their agents or other companies working for them may use technology that automatically collects information about you when their advertisement is displayed on our website.


They may also use other technology such as cookies or JavaScript to personalise the content of, and to measure the performance of their adverts.


We do not have control over these technologies or the data that these parties obtain. Accordingly, this privacy notice does not cover the information practices of these third parties.


20.    Credit reference


To assist in combating fraud, we share information with credit reference agencies, so far as it relates to clients or customers who instruct their credit card issuer to cancel payment to us without having first provided an acceptable reason to us and given us the opportunity to refund their money.


21.    Data may be processed outside the European Union


Our websites are hosted in the United Kingdom.


We may also use outsourced services in countries outside the European Union from time to time in other aspects of our business.


Accordingly data obtained within the UK or any other country could be processed outside the European Union.


For example, some of the software our website uses may have been developed in the United States of America or in Australia.


We use the following safeguards with respect to data transferred outside the European Union:


⦁    the processor is within the same corporate group as our business or organisation and abides by the same binding corporate rules regarding data processing.


Control over your own information


22.    Your duty to inform us of changes


It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes.


23.    Access to your personal information


At any time you may review or update personally identifiable information that we hold about you, by signing in to your account on our website.


To obtain a copy of any information that is not provided on our website you should contact us to make that request.


After receiving the request, we will tell you when we expect to provide you with the information, and whether we require any fee for providing it to you.


24.    Removal of your information


If you wish us to remove personally identifiable information from our website, you should contact us to make your request.


This may limit the service we can provide to you.


25.    Verification of your information


When we receive any request to access, edit or delete personal identifiable information we shall first take reasonable steps to verify your identity before granting you access or otherwise taking any action. This is important to safeguard your information.


Other matters


26.    Use of site by children


We do not sell products or provide services for purchase by children, nor do we market to children.


If you are under 18, you may use our website only with consent from a parent or guardian.


27.    Encryption of data sent between us


We use Secure Sockets Layer (SSL) certificates to verify our identity to your browser and to encrypt any data you give us.


Whenever information is transferred between us, you can check that it is done so using SSL by looking for a closed padlock symbol or other trust mark in your browser’s URL bar or toolbar.


28.    How you can complain


If you are not happy with our privacy policy or if you have any complaint then you should tell us.


[You can find further information about our complaint handling procedure at webpage www.takeabreakteasandherbs.com]


If a dispute is not settled then we hope you will agree to attempt to resolve it by engaging in good faith with us in a process of mediation or arbitration. 


If you are in any way dissatisfied about how we process your personal information, you have a right to lodge a complaint with the Information Commissioner's Office (ICO). This can be done at https://ico.org.uk/make-a-complaint/. We would, however, appreciate the opportunity to talk to you about your concern before you approach the ICO.


29.    Retention period for personal data


Except as otherwise mentioned in this privacy notice, we keep your personal information only for as long as required by us:


⦁    to provide you with the services you have requested;
⦁    to comply with other law, including for the period demanded by our tax authorities;
⦁    to support a claim or defence in court.  

 
30.    Compliance with the law


Our privacy policy has been compiled so as to comply with the law of every country or legal jurisdiction in which we aim to do business. If you think it fails to satisfy the law of your jurisdiction, we should like to hear from you.


However, ultimately it is your choice as to whether you wish to use our website.


31.    Review of this privacy policy


We may update this privacy notice from time to time as necessary. The terms that apply to you are those posted here on our website on the day you use our website. We advise you to print a copy for your records.


If you have any question regarding our privacy policy, please contact us.

 

Cookie Policy


What are cookies?


A cookie is a small text file which is sent to your computer or mobile device by the web server so that the website can remember some information about your browsing activity on the website. The cookie will collect information relating to your use of our sites, information about your device such as the device`s IP address and browser type, demographic data and, if you arrived at our site via a link from third party site, the URL of the linking page. If you are a registered user or subscriber it may also collect your name and email address, which may be transferred to data processors for registered user or subscriber verification purposes.

Cookies record information about your online preferences and help us to tailor our websites to your interests. Information provided by cookies can help us to analyse your use of our sites and help us to provide you with a better user experience.

Cookies are either `session` or `persistent cookies, depending on how long they are stored for:


/ Session cookies are only stored for the duration of your visit to a website and are deleted from your device when you close your browser,


/ Persistent cookies are saved on your device for a fixed period of time after the browser has closed and are activated each time you visit the website where the cookie was generated.

In addition to cookies, Takeabreakteasandherbs`s website also use web beacons. A web beacon is a line of code which is used by a website or, less frequently, a third-party ad server to measure a user`s activity, such as interaction with an advert or purchase of a product. A web beacon is often invisible because it is only 1x1 pixel in size with no colour. A web beacon can also be known as a web bug, 1by1 GIF, invisible GIF and tracker GIF.

What are the different types of cookies?


Type:


First-party cookies: Cookies that WIX places on our site. 
Third-party cookies: Cookies that are placed and used by third parties. 

Duration:


Session (transient) cookies: These cookies are erased when site visitors close their browsers and are not used to collect information from their computers. They typically store information in the form of a session identification that does not personally identify the user.


Persistent (permanent or stored) cookies: These cookies are stored on a site visitor's hard drive until they expire (at a set expiration date) or until they are deleted. These cookies are used to collect identifying information about the user, such as web surfing behaviour or user preferences for a specific site.

Category:


Strictly necessary cookies: These are the cookies that let you browse through our site. They are also necessary for security reasons. 


Functional cookies: These cookies "remember" registered visitors/customers in order to improve their user experience. 


1. Essential or `Strictly Necessary` Cookies


These are cookies which are essential for the running of our websites. Without these cookies, part of our websites would not function. These cookies do not track where you have been on the internet and do not gather information about you that could be used for marketing purposes.

2. Functional Cookies


Functional cookies are used to remember your preferences on our websites and to provide enhanced, more personal features. The information collected by these cookies is usually anonymised, so we cannot identify you personally. Functional cookies do not track your internet usage or gather information which could be used for selling advertising, but they do help with serving advertising.

3. Analytical Performance Cookies


Analytical performance cookies are used to monitor the performance of our websites, for example, to determine the number of page views and the number of unique users a website has. Web analytics services may be designed and operated by third parties. The information provided by these cookies allows us to analyse patterns of user behaviour and we use that information to enhance user experience or identify areas of the website which may require maintenance. The information is anonymous (i.e. it can not be used to identify you an does not contain personal information such as your name and email address) and it is only used for statistical purposes.

4. Behavioural Advertising Cookies


Behavioural advertising cookies, which may be placed on your device by us or our trusted third-party service providers, remember that you have visited a website and use that information to provide you with advertising which is tailored your interests. This is often called online behavioural advertising and is done by grouping together shared interests based upon web browsing history. Your web browsing history can be used to infer things about you (e.g. your age, gender, etc..) and this information may also be used to make advertising on websites more relevant to you. Although behavioural advertising cookies can track your activity around the internet, they cannot identify you personally, even if you are signed in to our website. Without these cookies, online advertisements you encounter will be less relevant to you and your interests. 


How  does we use cookies?


We use cookies for the following purposes:

1. Essential and Functional Cookies


We use these cookies to enable certain online functionality including:


- Identify returning users, registrants and subscribers and to allow them to be presented with a personal version of the site
- Eliminating the need for returning users to re-enter their login details
- Commenting on our sites
- Operating a shopping trolley on our website

2. Analytical |Performance Cookies


We use these cookies to measure users` behaviour to better develop our websites. By using web analytics services provided by Google Analytics we can analyse which pages are viewed and how long for and which links are followed, and we can use this information to provide more content which is of interest. We also use this analysis to report on our performance.

3. Behavioural Advertising Cookies


We use these cookies to:


- Manage online advertising 
- To measure general user behaviour across our sites and third-party sites to build a profile based on users browsing patterns so that we and third parties can target advertising to users that will be more relevant to users` interests. 


We also include web beacons in our emails to track the success of our marketing campaigns. This means that if you open an email from us, we can see which of the pages of our website you have visited. Our web beacons do not store additional information on your device but, by communicating with our cookies on your device, they can tell us when you have opened our email.


The information generated by the cookie about your use of our sites including your IP address will be transmitted to and stored on servers in the United Kingdom. They may also transfer this information to third parties where required to do so by law. Or where such third parties process the information on their behalf. By using this website, you consent to the processing of data about you by those service providers in the manner and for the purposes set out above.


We cannot control, nor do we have access to any cookies placed on your computer by third party.

4. Other Third-Party Cookies


You may notice on some pages of our websites that cookies have been set that are not related to Takeabreakteasandherbs. When you visit a page with content embedded from, for example Facebook or Instagram, these third-party service providers may set their own cookies on your device. Takeabreakteasandherbs does not control the use of these third-party cookies and cannot access them due to the way that cookies work, as cookies can only be accessed by the party who originally set them. Please check the third-party websites for more information about these cookies.


First-Party Cookies


Strictly Necessary  

     
Cookie Name                                                     Duration                                             Purpose
ForceFlashSite                                                     Session                        When viewing a mobile site (old mobile under m.domain.com) it will force the server to display the non-mobile version and avoid redirecting to the mobile site
hs                                                                      Session                                              Security
smSession                                            Persistent (two days or two weeks)          Identifies logged in site members
XSRF-TOKEN                                                       Session                                              Security

Functionality        


Cookie Name                                                      Duration                                           Purpose
svSession                                                       Persistent (2 years)               Identifies unique visitors and tracks a visitor’s sessions on a site
SSR-caching                                                         Session                        Indicates how a site was rendered. 
smSession                                                      Persistent (2weeks)               Identifies logged in site members

Third-Party Cookies


Functionality 

       
Cookie Name                                                     Duration                                           Purpose
TS017dbbac                                                       Session                                            Security
TS01e85bed                                                       Session                                            Security
TS015217d5                                                      Session                                            Security
TS01aac690                                                       Session                                            Security

Google Analytics


Cookie Name                                                     Duration    
_utma                                                                 2 years    
_utmb                                                                 Session    
_utmc                                                                 Session    
_utmt                                                                  Session    
_utmz                                                                 6 months    

Other cookies


Cookie Name                                                     Duration    
_dc_gtm_UA-54339416-1                                    Session    
_fbp                                                                  Session    
_ga                                                                   2 years    
_gcl_au                                                             10 months    
_gid                                                                  Session    
_pxvid                                                               1.5 years    
_wixAB3                                                            6 months    
_wixCIDX                                                           6 months    
_wixUIDX                                                           6 months    
userType                                                            3 months    
_wix_browser_sess                                              Session    

How can I manage or opt out of cookies?

Some people find the idea of a website storing information on their device a little intrusive, in particular when the information is stored and used by a third party. For example, you may object to being served advertising which is targeted to your interests based on your browsing history. 


If you prefer to opt out of cookies, it is possible to control cookies by following the steps below, however you should be aware that you might lose some features and functionality of the website if you do so.


Cookies, including those which have already been set, can be deleted from your hard drive. You can also change the preferences/setting in your web browser to control cookies. In some cases, you can choose to accept cookies from the primary site but block them from third parties. In other, you can block cookies from specific advertisers, or clear out all cookies. Deleting or blocking cookies may reduce functionality of the site. To learn more about how to reject cookies, visit www.allaboutcookies.org or go to the help menu within your internet browser. If you experience any problems having deleted cookies, you should contact the supplier of your web browser.


The following links explain how to access cookie settings in various browsers:


Cookie settings in Firefox
https://support.mozilla.org/en-US/kb/enable-and-disable-cookies-website-preferences?redirectlocale=en-US&redirectslug=Enabling+and+disabling+cookies


Cookie settings in Internet Explorer
https://support.microsoft.com/en-us/help/17442/windows-internet-explorer-delete-manage-cookies


Cookie settings in Google Chrome
https://support.google.com/chrome/answer/95647


Cookie settings in Safari (OS X)
https://support.apple.com/en-gb/guide/safari/sfri11471/mac


Cookie settings in Safari (iOS)
https://support.apple.com/en-us/HT201265


Cookie settings in Android
https://support.google.com/chrome/answer/95647?co=GENIE.Platform%3DAndroid&hl=en&oco=0

To opt out of being tracked by Google Analytics across all websites, visit this link: http://tools.google.com/dlpage/gaoptout.

Contact us


If you have any questions or comments about this Notice, or if you would like us to update information, we have about you or your preferences, please email us on admin@takeabreakteasandherbs.com

16 Thorold Road, Chatham, Kent ME5 7EA United Kingdom

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This site is copyright © 2020 by Take a Break Teas & Herbs.

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